February 4 2022 | 20 mins

Episode 8 - Augmenting Decision-Making: The role of data has changed

Faced with unprecedented challenges we never expected, Arts professionals have been under immense pressure for over two years and it’s making us all reflect and think differently. While we might have assumed that it would all get easier with the easing of lockdown, we are more aware of the current challenges impacting creative teams and feel pretty certain that we’ll be facing more as we move into the next stages of recovery. The pressure you feel to make tough decisions won’t go away unless we can find better solutions to problem-solving and critically reflect on how we inform our organisational strategies, and the solutions need to be heavily trialled and tested. 

This episode of The Arts & Everything in Between is hosted by Lucy Costelloe and provides an insight into a new project which Ticketsolve is focusing on for the next three years. In collaboration with the Irish Research Council, this project will identify resilient methods and agile practices around decision-making in times of crisis and in the re-opening of the arts sector in the UK and Ireland. This new knowledge can then be translated into methods to inform business model innovation and sustainability across the sector and you can find out more in this episode! 

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TOPICS & RESOURCES COVERED IN THIS EPISODE:
Why it’s time to solidify the use of data within your organistion 
Our plans for this project 
Building new frameworks around agile practices and sustainable models 
Farnham Maltings podcast episode
More information about the Ticketsolve Transformative Change Project 

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THE ARTS AND EVERYTHING IN BETWEEN PODCAST

It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join the team at Ticketsolve as they interview arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! 

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WANT TO BE ON THE PODCAST 

If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on podcast@ticketsolve.com

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FOLLOW TICKETSOLVE

Facebook - www.facebook.com/Ticketsolving
Twitter - twitter.com/ticketsolvers
LinkedIn - www.linkedin.com/company/ticketsolve 
Instagram - www.instagram.com/ticketsolve/

About Our Guest

Featured Guest

Lucy Costelloe

Lucy is part of our sales and marketing team and brings with her a solid arts background having previously worked at The Ark Children’s Cultural Centre, Celtic Connections and the Irish Memory Orchestra. She is an accomplished fiddle player, devoted Ireland rugby supporter and a full-time foodie. With this mix of music and sport, she can usually be found singing in the stands somewhere! La la la…Lucy is part of our sales and marketing team and brings with her a solid arts background having previously worked at The Ark Children’s Cultural Centre, Celtic Connections and the Irish Memory Orchestra. She is an accomplished fiddle player, devoted Ireland rugby supporter and a full-time foodie. With this mix of music and sport, she can usually be found singing in the stands somewhere! La la la…

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February 4 2022 | 20 mins

Episode 8 - Augmenting Decision-Making: The role of data has changed

This episode of The Arts & Everything in Between is hosted by Lucy Costelloe and provides an insight into a new project which Ticketsolve is focusing on for the next three years. In collaboration with the Irish Research Council, this project will identify resilient methods a…

Listen Now ⇾

September 15 2021 | 50 mins

Episode 7 - How to Exceed Expectations By Adopting Commercial Excellence

Hosted by Lucy Costelloe, this episode of the Arts & Everything in Between welcomes George McLean, Senior Account Manager at Complete Works. Founded in 2012 as part of Boo Productions Ltd, their initial work began with the London Olympic Venues. Today as Complete Works, thei…

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September 9 2021 | 34 mins

Episode 6 - Focus on Community: Fundraising and Your Mission

In this episode, Nick is joined by Farnham Maltings’ Director, Gavin Stride and Communications and Marketing Manager Niki Hanmer. Gav and Niki explain how community is at the heart of their overall organisational mission and how they use this mantra to weave community collab…

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July 30 2021 | 37 mins

Special Episode: Venue Cymru’s 3 Steps to Reopening

This episode, Nick Stevenson of Ticketsolve is joined by Richard Jones, marketing manager of Venue Cymru. Venue Cymru is one of the largest venues in Wales and the UK. Rich takes us through their 3 step plan for their reopening in September after being closed for over 18 mon…

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July 5 2021 | 52 mins

Special Episode: A Socially-Distanced Summer Programme at Komedia Brighton

In this episode of The Arts and Everything in Between Podcast we welcome Paul Musselwhite of Komedia Brighton. Komedia is Brighton’s premier live entertainment venue presents one of the largest, most diverse arts and entertainment programmes in the UK. Hosted by members of t…

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July 5 2021 | 60 mins

Special Episode: Lockdown 3.0 with Andrew Thomas

This episode, Paul Fadden of Ticketsolve is joined by Andrew Thomas a South Wales-based ticketing industry consultant and Director of the Ticketing Professionals Conference. In a career spanning just under than 25 years, he has worked as a vendor, venue operator and consulta…

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July 5 2021 | 44 mins

Special Episode: Mental Health & Well-Being in the Arts: A Conversation with First Fortnight

In this special episode of The Arts & Everything In Between Podcast, David Keegan, CEO of First Fortnight and poet Stephen James Smith join Paul Fadden of Ticketsolve. With World Mental Health Day taking place on Saturday, October 10th, we’re sharing a conversation from the…

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August 7 2020 | 35 mins

Special Episode: A UK Theatre Success Story: Hertford Theatre Reopening

In this special episode of The Arts & Everything In Between Podcast, we speak to Emma Parlow Marketing and Audience Development Manager & Ben Cannell Front of House Manager about reopening the Hertford theatre during these challenging times. Ben talks through all the operati…

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July 22 2020 | 54 mins

Special Episode: The Arts Working Group and Industry Suppliers

In this special episode of The Arts & Everything In Between Podcast, members of the Arts Working Group join Paul Fadden of Ticketsolve as they sit down with some of the biggest industry suppliers of the UK. The Arts Working Group discuss how the current crisis has affected s…

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June 18 2020 | 64 mins

Special Episode: The 5 Biggest Challenges for Marketers of the Arts right now

In this special episode of The Arts & Everything In Between Podcast, we look at the changing role of the marketer in the Arts and Cultural sector and identify mechanisms and resources to support new challenges and pressures that have faced managers during the Covid-19 outbre…

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May 29 2020 | 52 mins

Special Session: Arts Community Roundtable: Getting Operationally Ready and Social Distancing

In this special episode of The Arts & Everything In Between Podcast, we focused on how social distancing will impact re-opening and what arts and cultural industry leaders need to be considering when planning for re-opening. Kai Abderdeen, General Theatre Manager of Princes …

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April 24 2020 | 52 mins

Special Session: Arts Community Roundtable Covid-19: Looking to The Future

In this special episode of The Arts & Everything In Between Podcast, we heard from arts and cultural industry leaders and their thoughts on the next steps for venues as they begin to tentatively plan for the future - as uncertain as that may be. General Manager of The Civic …

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April 3 2020 | 41 mins

Special Episode - Establishing an Effective Coronavirus Response

In this special episode, we discuss how organisations can establish an effective response to the COVID-19 outbreak. This episode of The Arts & Everything In Between Podcast includes Robin Cantrill-Fenwick, Chief Executive of Baker Richards and David Reece, Director Consultin…

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March 20 2020 | 28 mins

Special Episode - How the arts sector can get through the COVID-19 outbreak

In this special episode, we discuss COVID-19, its effect on the arts sector and what help and guidance is out there for organisations, freelancers and anyone working in the arts. This episode of The Arts & Everything In Between Podcast includes Michelle Wright, Chief Executi…

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March 12 2020 | 37 mins

Episode 5 - 4 Key Elements to Understanding How CRM Can Work for Your Organisation

This week’s The Arts & Everything In Between Podcast (episode 5), Nick will be chatting to Nick Kime, Tech Champion at the Digital Culture Network, about all things CRM and what questions you need to ask yourself before looking for a new system. Nick will go through his chec…

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February 24 2020 | 43 mins

Episode 4 - Before the Launch, Curation behind closed doors

Creating anticipation and excitement around new exhibitions is an important part of arts marketing. But how do we go about doing this before our organisation is established? This week, Lucy chats to Benedict Schlepper-Connolly from Museum of Literature Ireland about the coll…

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February 5 2020 | 1 hour

Episode 3 - Inside Liverpool's Royal Court

What makes one of the largest production houses in the UK tick? This week Nick chats to Iain Christie from Liverpool’s Royal Court and learns how they have managed to break down barriers between themselves and their audiences and used that engagement (plus some other unique …

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January 13 2020 | 42m

Episode 2 - Digital Strategy: 10 Things You Need to Ask Yourself

This week’s The Arts & Everything In Between Podcast (episode 2), Nick & Lucy chat to James Akers, Tech Champion at the Digital Culture Network, about all things digital. James will go through his checklist for implementing digital strategies to help you best formulate your …

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January 12 2020 | 41m

Episode 1 - Introduction to the Podcast

It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts worl…

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