March 9 2023 | 40 mins
In this episode, we have brought our colleagues who identify as women together to celebrate and reflect on International Women’s Day and what it means to be a woman in the workplace. You’ll hear about their backgrounds, how they got into the arts and eventually Ticketsolve. The panel talks candidly about the challenges they have faced in their own careers, breaking stereotypes, and what the future holds for women working not just in the arts but across every industry.
TOPICS COVERED IN THIS EPISODE:
THE ARTS AND EVERYTHING IN BETWEEN PODCAST
It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Join us as we speak to arts industry experts getting their take on the biggest issues facing the arts world today - and to those outside of the arts and culture sphere to see what else we can learn. Every few weeks, there will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need!
WANT TO BE ON THE PODCAST
If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on email@example.com
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A huge thank you to those Ticketsolvers that participated in our panel discussion for International Women’s Day!
Lucy Costelloe, Head of Marketing
Lucy is an experienced arts professional having previously worked at The Ark Children’s Cultural Centre, Celtic Connections and the Irish Memory Orchestra. In her role as Head of Marketing she collaborates with our sales and marketing team with a strong entrepreneurial spirit and a talent for generating innovative ideas and solutions. Lucy is also an accomplished fiddle player and a member of the board for Ulster Orchestra having gained valuable experience working across the public, private, and not-for-profit sectors of the creative industries in Ireland and the UK. She is currently an Irish Research Council Scholar conducting her PhD at Ticketsolve. Her project looks at identifying resilient methods and agile practices around decision-making in times of crisis and in the re-opening of the arts & cultural sector in Ireland and the UK.
Emma Young, Operations Manager
A people-driven, customer specialist with over 8 years of arts and ticketing experience delivering high-end support, training and customer service to a wide range of arts, heritage and entertainment venues across the UK and Ireland. Emma, specialises in providing exceptional customer support, care and training to all Ticketsolve customers in all aspects of their use of Ticketsolve over various mediums such as; email, in-person, online remote and on the phone. Emma is perfectly placed as Operations Manager at Ticketsolve and is responsible for the smooth running of ops activities within the busy support team.
Aileen O’Shea, Financial Controller
Aileen is a CIMA qualified accountant with extensive experience across a variety of sectors. She has worked with companies such as Macquarie Bank Limited, Bank of Scotland, Teradyne Ireland, Axios International and Morgan McKinley to name a few. She has worked in a variety of financial management roles, most recently as Financial Controller for EazyCity Limited. We are delighted to have Aileen onboard and the experience she brings to our admin and finance teams.
Natalie Watson, Customer Support
Natalie works in a dual role at Ticketsolve, combining direct customer support as part of the customer support team, with developing and managing customer communications, from the Help Centre to Tips & Tricks emails. Natalie has worked in a variety of arts and cultural venues in Hampshire, including as Marketing & Development Manager where she gained first-hand experience of using Ticketsolve. She also has a range of experience in customer service and event management, and gained an MSc in Events Management during lockdown. Currently living on the Isle of Wight, when she's not Ticketsolving you'll find her walking along the beach with her dog (and likely being blown over by a gale between the months of October - May).
Aoileann Ní Riain, Customer Support
Aoileann brings an amazing array of box office management and front of house skills to the support team having worked with The Ark, Dublin Dance Festival, St. Patrick's Festival and much more. She has also worked in Irish language terminology, production and broadcasting. Apart from answering support queries, you can find Aoileann attending gigs, cooking up a storm or hopping into the freezing Irish sea.
Charlie Campbell-Lendrum, Customer Support
Charlie is our Customer Support and Training Specialist, and brings a wealth of experience and enthusiasm for all things customer support. She studied performing arts, has extensive experience working in venues to ensure the best possible customer experience, and has brought all of that amazing knowledge and experience to this role. Outside of work, she enjoys running (gotta crush that ParkRuns PB!), reading fantasy and murder mystery novels, and walking her dog, Delta Blue.
Anastasia Eleftheropoulou, Customer Support Specialist
Anastasia joins us as she embarks on a new journey in the world of ticketing. She’s previously worked at Netflix as a customer service advisor, helping people solve all sorts of problems and answering their burning questions. Her customer service experience doesn’t stop there as she’s also worked for David Lloyd gyms, assisting members with everything from booking classes to finding the perfect treadmill. In addition to those roles, Anastasia has spent time as an editor in the Netherlands for TV and streaming channels and helped put together schedules for media companies to share on their platforms.
March 9 2023 | 40 mins
In this episode, we brought our colleagues who identify as women together to celebrate and reflect on International Women’s Day and what it means to be a woman in the workplace. You’ll hear about their backgrounds, how they got into the arts and eventually Ticketsolve. The p…
March 7 2023 | 41 mins
On this episode of the Arts & Everything in Between Podcast, we celebrate International Women’s Day. In celebrating this year’s theme of Equity, we are joined by special guest, Gillian Hennessy, the Head of Marketing Development and Box Office at Triskel Arts Centre. Gillian…
December 13 2022 | 57 mins
This episode of The Arts and Everything in Between Podcast features Catherine Turner, trustee for Colchester Arts Centre, a technology accessibility advisor and an enthusiastic patron of many art forms. She’s also a disabled person with a love of swimming and a hatred of b…
November 8 2022 | 52 min
This episode of The Arts & Everything in Between is hosted by Lucy Costelloe who is joined by special guest, Daniel Cartlidge General Manager of Creative Youth. Creative Youth is the biggest youth arts festival in the UK. In this episode, we borrow from Daniel’s insights fro…
February 4 2022 | 20 mins
This episode of The Arts & Everything in Between is hosted by Lucy Costelloe and provides an insight into a new project which Ticketsolve is focusing on for the next three years. In collaboration with the Irish Research Council, this project will identify resilient methods a…
September 15 2021 | 50 mins
Hosted by Lucy Costelloe, this episode of the Arts & Everything in Between welcomes George McLean, Senior Account Manager at Complete Works. Founded in 2012 as part of Boo Productions Ltd, their initial work began with the London Olympic Venues. Today as Complete Works, thei…
September 9 2021 | 34 mins
In this episode, Nick is joined by Farnham Maltings’ Director, Gavin Stride and Communications and Marketing Manager Niki Hanmer. Gav and Niki explain how community is at the heart of their overall organisational mission and how they use this mantra to weave community collab…
July 30 2021 | 37 mins
This episode, Nick Stevenson of Ticketsolve is joined by Richard Jones, marketing manager of Venue Cymru. Venue Cymru is one of the largest venues in Wales and the UK. Rich takes us through their 3 step plan for their reopening in September after being closed for over 18 mon…
July 5 2021 | 52 mins
In this episode of The Arts and Everything in Between Podcast we welcome Paul Musselwhite of Komedia Brighton. Komedia is Brighton’s premier live entertainment venue presents one of the largest, most diverse arts and entertainment programmes in the UK. Hosted by members of t…
July 5 2021 | 60 mins
This episode, Paul Fadden of Ticketsolve is joined by Andrew Thomas a South Wales-based ticketing industry consultant and Director of the Ticketing Professionals Conference. In a career spanning just under than 25 years, he has worked as a vendor, venue operator and consulta…
July 5 2021 | 44 mins
In this special episode of The Arts & Everything In Between Podcast, David Keegan, CEO of First Fortnight and poet Stephen James Smith join Paul Fadden of Ticketsolve. With World Mental Health Day taking place on Saturday, October 10th, we’re sharing a conversation from the…
August 7 2020 | 35 mins
In this special episode of The Arts & Everything In Between Podcast, we speak to Emma Parlow Marketing and Audience Development Manager & Ben Cannell Front of House Manager about reopening the Hertford theatre during these challenging times. Ben talks through all the operati…
July 22 2020 | 54 mins
In this special episode of The Arts & Everything In Between Podcast, members of the Arts Working Group join Paul Fadden of Ticketsolve as they sit down with some of the biggest industry suppliers of the UK. The Arts Working Group discuss how the current crisis has affected s…
June 18 2020 | 64 mins
In this special episode of The Arts & Everything In Between Podcast, we look at the changing role of the marketer in the Arts and Cultural sector and identify mechanisms and resources to support new challenges and pressures that have faced managers during the Covid-19 outbre…
May 29 2020 | 52 mins
In this special episode of The Arts & Everything In Between Podcast, we focused on how social distancing will impact re-opening and what arts and cultural industry leaders need to be considering when planning for re-opening. Kai Abderdeen, General Theatre Manager of Princes …
April 24 2020 | 52 mins
In this special episode of The Arts & Everything In Between Podcast, we heard from arts and cultural industry leaders and their thoughts on the next steps for venues as they begin to tentatively plan for the future - as uncertain as that may be. General Manager of The Civic …
April 3 2020 | 41 mins
In this special episode, we discuss how organisations can establish an effective response to the COVID-19 outbreak. This episode of The Arts & Everything In Between Podcast includes Robin Cantrill-Fenwick, Chief Executive of Baker Richards and David Reece, Director Consultin…
March 20 2020 | 28 mins
In this special episode, we discuss COVID-19, its effect on the arts sector and what help and guidance is out there for organisations, freelancers and anyone working in the arts. This episode of The Arts & Everything In Between Podcast includes Michelle Wright, Chief Executi…
March 12 2020 | 37 mins
This week’s The Arts & Everything In Between Podcast (episode 5), Nick will be chatting to Nick Kime, Tech Champion at the Digital Culture Network, about all things CRM and what questions you need to ask yourself before looking for a new system. Nick will go through his chec…
February 24 2020 | 43 mins
Creating anticipation and excitement around new exhibitions is an important part of arts marketing. But how do we go about doing this before our organisation is established? This week, Lucy chats to Benedict Schlepper-Connolly from Museum of Literature Ireland about the coll…
February 5 2020 | 1 hour
What makes one of the largest production houses in the UK tick? This week Nick chats to Iain Christie from Liverpool’s Royal Court and learns how they have managed to break down barriers between themselves and their audiences and used that engagement (plus some other unique …
January 13 2020 | 42m
This week’s The Arts & Everything In Between Podcast (episode 2), Nick & Lucy chat to James Akers, Tech Champion at the Digital Culture Network, about all things digital. James will go through his checklist for implementing digital strategies to help you best formulate your …
January 12 2020 | 41m
It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts worl…
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